Shipping policy

Thank you for shopping with ANNIE MANDY TAHU HEMOPO. Specializing in trendy and high-quality apparel items, our brand strives to deliver reliable order fulfillment and professional shipping services to global customers. We guarantee accurate order handling, premium protective packaging for all garments, and dependable logistics arrangements to ensure every clothing piece reaches customers in flawless condition within standard delivery schedules.

1. Order Processing Guidelines

Upon receipt of valid order confirmation, all apparel orders will undergo quality verification, professional sorting and secure packaging procedures within 1-3 business days, excluding weekends and public holidays. Processing timelines may be prolonged during peak sales periods or promotional campaigns with overwhelming order volumes. Customers will receive immediate notifications if any substantial shipping delays occur.

2. Shipping Fees and Delivery Timeline Estimation

All shipping fees for garment orders are calculated based on package weight, item quantity and final delivery location. Accurate shipping costs will be fully displayed on the checkout page prior to payment, ensuring complete pricing transparency for every purchase.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery periods serve only as approximate references rather than guaranteed arrival dates. Actual parcel delivery progress may be affected by courier service backlogs, customs inspection procedures, extreme weather, cross-border logistical limitations and local holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Activation

Once your clothing order is fully packaged and officially dispatched from our warehouse, you will receive an automated shipment confirmation email that includes exclusive parcel tracking details and query methods.
Real-time tracking statuses and logistics update data will generally be activated and available for customer self-check within 24-48 hours after the logistics carrier completes parcel pickup and system synchronization.

4. Shipping Address Accuracy Liability Statement

Customers are required to carefully verify and confirm the accuracy and completeness of recipient shipping information during checkout. ANNIE MANDY TAHU HEMOPO assumes no liability for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address errors will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Mechanism

If your apparel parcel is lost during international transportation, please contact our customer support team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with damaged garments, broken packaging or defective products due to transit collision and extrusion, please submit clear photographic proof of damages within 48 hours of receipt. Our team will conduct a comprehensive assessment and resolve issues efficiently.

6. Apparel Maintenance and Liability Exemption Rules

Every clothing product is equipped with specialized fabric care instructions covering standardized wearing, cleaning, drying and storage methods. All apparel items must be maintained in strict accordance with official guidelines based on different fabric characteristics. ANNIE MANDY TAHU HEMOPO will not be responsible for garment fading, shrinkage, damage or deformation caused by improper maintenance, private alteration or customer misuse.

7. International Shipping and Customs Provisions

Cross-border transportation of clothing goods may involve destination-specific import duties, customs taxes and clearance fees formulated by local authorities. All such supplementary charges are the exclusive responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Information

For any questions or professional consultation regarding this Shipping Policy and your order logistics status, please get in touch with our after-sales team through the official channels below:
Trade Name: ANNIE MANDY TAHU HEMOPO
Phone Number: +64 22 405 1762
Email: contact@annievogue.shop
Physical Address: 88 Haronui Street, Kensington, Northland, Whangārei 0112, New Zealand